Scale Customer Experience with Technology
Callinc is a Hi-Tech BPO delivering intelligent CX systems, real-time monitoring, and performance-driven digital operations.
About Callinc
We are a Hi-Tech BPO company combining operational excellence with intelligent CX technology to power scalable enterprise growth across Southeast Asia.
Vision
Become the leading Hi-Tech BPO in Southeast Asia powered by an intelligent CX ecosystem.
Mission
- • Deliver AI-powered, data-driven operations
- • Provide omnichannel CX systems for enterprise
- • Ensure measurable, sustainable business growth
Goals
- • 100+ Scalable Agent Workforce
- • Enterprise-grade real-time monitoring
- • 95%+ Client Satisfaction Rate
Hi-Tech BPO Services
Full-spectrum managed services powered by technology and high-performance agents.
Inbound Customer Service
24/7 customer support across voice and digital channels with AI-assisted resolution and real-time monitoring.
Telemarketing
Data-driven outbound sales campaigns with predictive dialers, scripting tools, and conversion tracking.
Desk Collection
Compliant, effective debt collection with intelligent calling strategies and real-time performance dashboards.
Back Office Support
Document processing, data entry, verification, and compliance tasks handled with accuracy and speed.
Head Hunting
Executive and specialist talent acquisition with industry-specific sourcing and screening for BPO roles.
Labor Supply
On-demand, scalable workforce deployment with trained and monitored agents ready to ramp within days.
Manage Digital Marketing in a More Strategic and Measurable Way
We provide end-to-end solutions for content production, social media management, lead nurturing, and customer engagement — all driven by data and measurable results. More than just posting content, we help your brand grow with relevant, performance-based strategies.
Lead Generation
We help brands increase positive reviews, engagement, and organic reach across social media, marketplaces, and app stores. By understanding how recommendation algorithms work, we position your product to be more discoverable — without wasting unnecessary budget.
Talent Marketing
We connect your brand with the right KOLs, buzzers, and public figures to reach niche communities, build trust, and create buzz that drives real action. Ideal for product launches, brand awareness campaigns, and conversion growth through strong word-of-mouth impact.
Managed Services – Digital Marketing+
End-to-end solutions for content production, social media management, lead nurturing, and customer engagement — all driven by data and measurable results. More than just posting content, we help your brand grow with performance-based strategies.
Product – CX System
All-in-one intelligent CX platform built for enterprise operations.
Omnichannel Platform
Voice, WhatsApp, Email, Live Chat, and Social Media — all integrated in one intelligent agent desktop with seamless handoff and full conversation history.
AI Monitoring & Supervision
Real-time sentiment analysis, live agent scoring, conversation quality grading, and automated QA reports for supervisors and managers.
CX Analytics Dashboard
Live KPI monitoring, SLA tracking, CSAT trends, FCR rates, and predictive analytics — all accessible from a single command center.
Intelligent IVR & ACD
Smart call routing with natural language IVR, skills-based queuing, priority escalation, and overflow management.
Trusted by Leading Enterprises
We are trusted by leading global and national brands across banking, finance, FMCG, technology, entertainment, and marketplace industries.
Why Callinc Outperforms Other Marketing Channels
| Key Criteria |  | Influencer / Endorsement | Paid Ads | TV / Billboard |
|---|---|---|---|---|
| Conversion Rate | 12–18% | 2–5% | 1–3% | <1% |
| Cost per User (CPA) | Rp 8K–15K | Rp 25K–150K | Rp 15K–60K | >Rp 100K |
| Trust Level | Very High | Medium | Low | Very Low |
| Durability | Long-Term | Short-Term | Ends when stopped | One-Time Branding |
| Sales Funnel Coverage | Full Funnel | Middle Only | Top Only | Awareness Only |
Insights & Blog
Thought leadership from the forefront of CX technology and BPO innovation.
Choosing the Right Ticketing System: Zendesk, Freshdesk, Salesforce, Udesk, or Beyond?
Not all ticketing systems are built the same. This comparison explores Zendesk, Freshdesk, Salesforce, and Udesk based on features, complexity, and business fit, helping you choose the right platform for your customer service operations
Handling More Customers Without Hiring More Agents: The Role of AI Chatbots
AI chatbots have evolved from simple scripted tools into intelligent systems that understand context and support real customer interactions. They now assist not only with inquiries but also with reservations, product selection, and purchases, helping businesses scale efficiently while maintaining consistent 24/7 service
From Chatbots to Voicebots: How AI Is Quietly Replacing Repetitive Customer Service Work
Customer service is no longer just about handling inquiries manually. From AI chatbots that understand context to voicebots that automate reminders, collections, and telemarketing, businesses are starting to shift repetitive tasks to AI. This allows teams to respond faster, reduce workload, and scale operations more efficiently within a centralized system
Ready to Grow Your Brand? Let's Talk.
Reach out to our team and discover how Callinc can drive measurable results for your business.
Start with a Free Consultation
Our team will design a performance strategy tailored to your brand and budget.
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